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Caseydill
1st Topic

2 Messages

Wednesday, December 27th, 2023 12:24 AM

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How to set guide to only show channels I can watch

Is there a way to set the display guide to only show channels I am subscribed to without doing it manually?  And do NOT tell me to set the guide to "free to me".  I have tried this, and, as many others have stated, this does not work.  It still shows many channels that I am not subscribed to.  It also locks up the receiver if trying to use the up/down channel buttons.

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Updated 

10 months ago

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XfinityBrianH

Official Employee

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922 Messages

11 months ago

@Caseydill Thanks for reaching out to us here with your questions! You can ind instructions for customizing your on screen guide here https://www.xfinity.com/support/articles/customize-your-on-screen-guide. Please let me know if you have any questions about the process. 

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Caseydill

2 Messages

Please read my question and provide an answer that is related 

11 months ago

0

XfinityJorge

Official Employee

 • 

1.7K Messages

Thanks for the response and we are here to help you. Did you try visiting the link above to see if those steps helped?

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11 months ago

0

user_hjyl9e

1 Message

I would like to know the answer to Casey’s question too. The link suggested has nothing to do with the question about customizing the display guide.

10 months ago

0

XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_hjyl9e! I hope your week has been treating you well. I just checked the link that my colleague shared last month, and I think that page may have been updated to focus on the visual customization options, instead of all the customizations. You should be able to find the lineup customizations here: https://www.xfinity.com/support/articles/x1-default-guide-view 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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