G

Visitor

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5 Messages

Thursday, December 8th, 2022 7:04 PM

Closed

How to order a 4k tv box?

Hello,

I need to exchange my old HD X1 box for a new 4k UHD box to use with my 4k UHD tv.  My local store (at Christiana Mall) has no boxes in stock, although they told me I could order one through the website.  Yeah right, there seems to be no other way to order a box on the website that i can find, other than to go through this support forum.  Other replies in this forum instruct users to send a DM using the "chat" button, but I have no chat button anywhere on the forum page that I can find.

Please, can you help me exchange my old X1 box for a new 4K TV Box?  Thanks! - Steve

Accepted Solution

Official Employee

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1.6K Messages

1 year ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Visitor

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5 Messages

1 year ago

Hello?  Is anybody out there?

I sent a DM to "Xfinity Support" two days ago, as I found other users were being instructed to do, and no one has replied.  Can anyone tell me how I can get help with this from an actual Comcast person?

I am looking to exchange my old X1 box (XG1v3) for a new 4k dvr box (XG1v4, or whatever the latest upgraded box would be.)  Can anyone here please help? Thank you - Steve
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