If your Xfinity DVR isn't recording programs after clicking the record button, check for a full DVR, internet connection issues, or recording schedule conflicts. Ensure the DVR is properly connected, has available storage, and that the program is scheduled correctly. If problems persist, a system refresh or contacting Xfinity support may be necessary.
Good afternoon user_5b938y! Welcome to our Xfinity Forums Community. Sorry to hear that you are having trouble with the DVR. You have reached the right place, we are more than happy to assist you. I just have a couple questions to help me assist you further. Are you missing recordings that you had previously? Or are you having trouble recording in general?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_apdibr. Thank you for visiting our official Xfinity Forums Community support page. Does the guide listing show that it's a different season/episode from a previously recorded recording?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, 2538bailey! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your recordings not recording when you set them to. Do you receive an error when they attempt to record or is it simply just not there after all the confirmations when setting the show to record?
@XfinityAdrienne ...It's just not there after all the confirmations when setting the show to record. This has happened multiple times over the last couple of years. Everything is set up perfectly, there is loads of empty space (in this latest case 39% full disk), three red dots on the guide, but when I get home and sit down to watch it is NOT THERE! How to fix?
Thank you for the information @jose995. Does that issue happen with one specific show or title, or is that a random event on anything you set to record?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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695 Messages
4 months ago
If your Xfinity DVR isn't recording programs after clicking the record button, check for a full DVR, internet connection issues, or recording schedule conflicts. Ensure the DVR is properly connected, has available storage, and that the program is scheduled correctly. If problems persist, a system refresh or contacting Xfinity support may be necessary.
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XfinityAdrienne
Official Employee
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1.4K Messages
4 months ago
Hey there, 2538bailey! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your recordings not recording when you set them to. Do you receive an error when they attempt to record or is it simply just not there after all the confirmations when setting the show to record?
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