ElizebethM's profile

Contributor

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22 Messages

Thu, Oct 14, 2021 2:38 PM

How can I record just 1 episode of a program it will only record if I select All Episodes

Have 2 new X1 boxes.  How can I record just 1 episode of a program it will only record if I select All Episodes

Responses

Official Employee

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2.8K Messages

3 d ago

Hi, ElizebethM. Thanks for posting! You're in the right place for help with all things X1. Great question! When you go to set up the recording, you should see an option that says "Just this episode" as opposed to "All episodes." Do you see that? Let me know if you have any further questions!

ElizebethM

Contributor

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22 Messages

3 d ago

Thank you for your answer.  Yes, that is what I see and I choose the "Just this episode" and nothing happens.  If I then select  "All episodes" and click confirm I get a "Your recording is set".  I want to be able to just click on "Just this episode" and get the "Your recording is set" like it did before I got the 2 new X1 boxes yesterday.

Official Employee

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2.8K Messages

I see. Hmm. Are you unable to set up a single recording on both of the new boxes then?

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ElizebethM

Contributor

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22 Messages

That is correct I cannot set up a single recording either box.

Official Employee

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199 Messages

Have you tried resetting the box by chance and trying again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
ElizebethM

Contributor

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22 Messages

I have restart the both boxes several times.  Cleared some other issues but not this one,  Do you think I should try restarting them again.

Official Employee

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199 Messages

Thanks for confirming. If you've already restarted the box before, you should be okay. Do have a red circle with a slash through it when trying to record these episodes? Or does it just not respond to the remote command? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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