1 Message

Fri, Apr 9, 2021 10:33 PM

How can I get a 4K TV box?

Hi.  I’m looking to replace our very old (5+ Yrs, I think) TV cable box with a XG1V1 for our 4K TV but don’t want to change my plan or monthly bill. 

Is there a way to do this easily?  The store here in San Rafael never seems to have them in stock when I stop by. 




Official Employee


255 Messages

1 m ago

Hello and Happy Sunday, ! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!


Going forward, we can definitely look into setting up a shipping order to have your current box replaced with one of our latest 4K DVR models! Thanks so much for your continued interest!


To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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