U

Visitor

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1 Message

Sun, May 9, 2021 4:51 PM

help

I’m having the same issue we upgraded or so we thought and have had nothing but issues with this new box. Same error message rdk 03001 did everything we were supposed to and it’s still giving us issues. NEVER HAD THIS BEFORE

This post was created from this comment on different post

Responses

ComcastAbbie

Official Employee

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321 Messages

1 m ago

@user_4d77a8 Oh no! I am sorry to hear you are having these issues. I want to help in any way I can. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

Official Employee

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211 Messages

1 m ago

@user_4d77a8, I'm so sorry to hear you are having issues with your cable box, I can imagine how frustrating that must be! Rest assured, you've reached the right team to help and we'd be happy to get your account pulled up so we can take a closer look at your equipment and services and find a resolution once and for all. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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