help with Streaming TV box

I received a new Streaming TV box, does this replace the box currently hooked to my tv or is it in addition to it?

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XfinitySara

Official Employee

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2.7K Messages

26 days ago

Hello, @user_gvp4ko! You've come to a great place for support, and we are happy to help! We just have a couple questions to get started. Did you request a new TV Box, or did this come as a surprise delivery? Do you subscribe to an Internet-only plan and also have the Xumo streaming service, or do you subscribe to our Video (cable) service?

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user_gvp4ko

Visitor

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2 Messages

Thank you for your response. I replied to a text message from xfinity asking if I wanted to upgrade my TV equipment to a 4K TV box at no extra cost. I replied yes because the box on the downstairs TV is a bit older and I assumed that is what was being replaced. But that is now what I received.

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21 days ago

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XfinityFrank

Official Employee

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2.5K Messages

You're welcome, @user_gvp4ko. If it was supposed to be an upgrade, then that would read to me as a replacement for your main box. How many boxes do you have in your home?

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19 days ago

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user_gvp4ko

help with Streaming TV box

XfinitySara

user_gvp4ko

XfinityFrank

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