2 Messages
Help with remote
The Welcome screen comes on and then the language selection screen comes on but I can’t enter anything on that screen
2 Messages
The Welcome screen comes on and then the language selection screen comes on but I can’t enter anything on that screen
XfinityJanelle
Official Employee
•
1.5K Messages
4 months ago
Hey @user_lco92l , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the remote not working correctly. I would be more than happy to offer my assistance looking into this further for you. Is the remote lighting up when the buttons are pushed?
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