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drew3696
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Monday, June 29th, 2020 3:00 AM

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HDMI Handshake July 2020

Is there a known resolution for the HDMI Handshake issue?

I am a newer customer just signed up last month and so far I am very unhappy.

However, I will stay on topic as I hope any comments will also be relative. I am creating a new post to try to get an answer not a bunch of repetative rants.

 

My Vizio television is not seeing the signal, I tried a newer Vizio TV and it's not working either. Meaning the signal from the device or the "Handshake".

 

How can possibly run any updates when I cannot see the screen. The service tech on the phone said she tried but nothing happened. 

 

This is not a customer service issue this is a technology issue that should be addressed immediatley I cannot believe an issue would be so rampant and so low level.

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5 years ago

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jerri02

Regular Visitor

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2 Messages

5 years ago

I do have the same X-1 box but I tried all of the power saving options. None worked.

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Rustyben

Expert

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24.6K Messages

5 years ago

@jerrit02 wrote:

It is goes from the X-1 Box to the receiver and from the receiver to the TV. All connected via HDMI ARC. Both TV and receiver have HDMI ARC connections. I also tried a direct connection between the TV and the X-1 Box, bypassing the receiver. It did not work either. I think it has to be some issues in the hardware or firmware. Have replaced the X-1 box 4 times already. From what I have researched out there, it seems to happen with all brands of TV (all 4K).

there is a misunderstanding of 'ARC'. ARC is audio return channel to be used to attach the set top box on the recommended HDMI 1 or HDMI 2 HDMI port (whichever is maximum 4k enabled). the connection is from ARC from the TV back to the receiver 'returning' the audio to the receiver. try adjusting your connections.

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Rustyben

Expert

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24.6K Messages

5 years ago

@andyross wrote:

It's on the power saver screen.

looked under power preferences nothing there. 

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jerri02

Regular Visitor

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2 Messages

5 years ago

That’s how it’s connected, X-1 box to receiver via HDMI 2, receiver to TV via HDMI ARC (ARC connection on receiver to ARC connection on TV). Again, the problem is that you get a ‘No signal’ screen after you turn the tv off for a while. It will work again if you unplug the box and then plug it back in (reset).

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Rustyben

Expert

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24.6K Messages

5 years ago

@jerri02 wrote:
That’s how it’s connected, X-1 box to receiver via HDMI 2, receiver to TV via HDMI ARC (ARC connection on receiver to ARC connection on TV). Again, the problem is that you get a ‘No signal’ screen after you turn the tv off for a while. It will work again if you unplug the box and then plug it back in (reset).

SET TOP BOX HDMI >> TV HDMI 1 or HDMI 2, then TV HDMI ARC to receiver (the audio is returned from the TV to the receiver/sound bar).

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jerrit02

Frequent Visitor

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8 Messages

5 years ago

Understood! I'll change the connections per your suggestion. I'll let you know if it works. Thank you!!

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jerrit02

Frequent Visitor

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8 Messages

5 years ago

@Rustyben

It worked!! Have been watching and turning the TV on and off the last few days without any issues. The connection is not how the receiver manual says to do (manual states cable box to receiver via HDMI 2, then receiver to TV via HDMI ARC),  but heck, I take it. Had to do some small tv reconfiguration but it will be fine.

Thank you very much!! Appreciated.

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semi-retired

Regular Visitor

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6 Messages

5 years ago

I had the same problem with our 4 year old Samsung TV until I did a software update.  Problem gone!

You might want to check to see if your tv is online with your gateway and has automatic update enabled.

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