1 Message
HD channels not working
Last night I could watch my channels in HD as always. This morning it says I have to upgrade to HD for all of the channels I usually watch. Why is this?
1 Message
Last night I could watch my channels in HD as always. This morning it says I have to upgrade to HD for all of the channels I usually watch. Why is this?
XfinityJoe
Official Employee
•
471 Messages
4 months ago
@user_9i9bsx Good morning, if you still need help we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_57zyft
2 Messages
2 months ago
Has this been corrected? We are having the same issue and have received a new box but has not corrected the problem
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user_57zyft
2 Messages
2 months ago
HD issues. All channels are in SD yet we have HD from our community and have had it for 6 years. It just quit working a few days ago. Technician and installed a new box but problem is not corrected.
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