Visitor
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4 Messages
HBO Max not starting on my tv.
Works on one TV but not the other. All other apps start fine (Disney, Netflix, Amazon, etc.).
Visitor
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4 Messages
Works on one TV but not the other. All other apps start fine (Disney, Netflix, Amazon, etc.).
Official Solution
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@jawsatl Thank you for reaching out and bringing this to our attention. I can understand how frustrating this would be. Are you getting any type of error message when you try to launch the app?
Please check out the instructions outlined in our Activate the HBO Max App on Xfinity Flex or X1 article for additional directions on how to get the HBO Max app set up on each Xfinity television box you have.
Please let us know if you are still having issues after following the directions in that article or if you are receiving an error message.
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jweaver0312
Expert
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2.1K Messages
2 years ago
Just to be certain, are you referring to an X1 Box that HBO Max is not starting on or a Smart TV using HBO Max app installed on that TV itself?
(edited)
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MusicalGym
Contributor
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37 Messages
2 years ago
I have the same problem as the user above.
Can I send a direct message to someone who can help me with it?
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