Visitor
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5 Messages
HBO Max can’t verify my subscription
When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he said I have to contact HBO. Why would I when it’s obvious that xfinity is not sending the right signal to the app.
If anyone can help that would be fantastic since Comcast can not.
user_5e98d5
Visitor
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10 Messages
3 years ago
Used xfinity user id on my iphone rather than my email address and once signed into hbomax on my iphone my tv seemed to self correct. Crikey! You think it will work next time???? I will keep you posted.
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user_5e98d5
Visitor
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10 Messages
3 years ago
I also did a reset on my xfinity box earlier today but it didnt work at that time or after. Hmmmmm
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user_c3848f
Visitor
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1 Message
3 years ago
Had same issue, hours on the phone, embarrassing easy to fix. Follow login procedure. When you enter code into your phone/computer/tablet, you will be taken to login screen. Here is the issue. Don't use login. Look below and use login by provider. Now look up provider and follow login.
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user_6cc297
Visitor
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1 Message
3 years ago
I am now having this same issue. Did something change with my subscription? This just happened this week for the first time and we use HBO Max every Sunday.
Message I receive is "HBO Max can’t verify my subscription"
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user_c5d334
Visitor
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1 Message
3 years ago
After 6+ calls to Comcast, this evening I got Nessa and she fixed our HBO Max issue. We were being billed for the whole HBO package so it looked good on paper, but after Nessa researching and taking a deep dive into our account she found the issue. HBO was not “coded” into our services. It took a bit, but she was able to add it. She also had to reset the account on her end. After clearing the cash, logging out of Xfinity and logging back in etc. we were finally able to connect. If you are having this issue I highly suggest calling and have them check out the backend of your account.
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user_b4ac46
Visitor
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1 Message
3 years ago
Log out of HBO Max on your TV. After that log back in. You will see a code display. Enter the website they mention on the same screen and enter the code on your phone. After that you can click to sign in with your TV provider and it will let you in again. Hope this helps!
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user_28f113
Visitor
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1 Message
3 years ago
We just discovered same problem. Suggestions welcome
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user_d91e5d
Visitor
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1 Message
3 years ago
My tv is asking for me to verify my subscription. Please tell me how to do that
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user_0577e7
Visitor
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1 Message
3 years ago
I am having the same issue as others on this post, obviously the issue persists. I have cleared out Privacy settings, which did nothing. In fact all Apps with xFinity load very slowly. After getting stuck in a loop even with the agent on the phone; can't be fixed had to open a ticket. This has been going on for months. I finally found some time today to try and address. Dealing with Xfnity takes a great deal of patience, none of which I have after trying to work via My Account app to get help. All customer service agents and phone centers have been dissolved by this company. They feed you a line about how important of a Reward Customer you are. My reward is lack luster service, and equipment that is non working - apps etc. Such a reward. Where is my money going? Oh way lining the pants of the CEO... About time to pull the plug if this HBOMax doesn't get fixed. Do you hear me Xfinity??? Beyond mad. 30 year customer that has about had it with this company and lack of working services and promises.
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