HBO Max Cannot Verify Subscription
Ongoing HBO Max saga. Everything worked just fine until mid-November. I last spoke with Xfinity level 2 tech on Dec 23 and they said a level 3 would look into and get back to me within 48 to 72 hours. Suprise, that did not happen so I called back this morning to see where my HBO Max issue was - see if anyone actually "looked"' into anything.
So after an hour or so being on the phone Xfinity agent hooked me up with an HBO Max technician. They, HBO, reset/deleted my HBO Max account, kicked off all my devices, had me log back in. NO FIX. As soon as I link HBO Max to Xfinity I'm logged in and cannot watch any premium shows. Account subscription status still says "You HBO Max subscription through Xfinity has expired". HBO agent pretty much they said I need to get with Xfinity to figure it out.
So back to Xfinity support I go. The next agent (supposedly a "level 3" did ALL THE SAME TROUBLESHOOTING STEPS the previous 5 or 6 agents have tried (they apparently don't read the previous "what we've tried" notes). The agent then remotes into my X1 TV box (again), and witnesses the "Can't verify subscription" message after logging out and resetting everything. "This should work" they say. NO KIDDING did you not believe me the first 5 times I've called in? The agent then says something to the effect of 'oh I see your cable signal to your house is kinda low. Let me schedule a tech to come to your house to fix that'. WHAT?
I get 800Mbs/sec on my internet, overall great speeds. My X1 box is working overall just fine (except for this HBO max issue). I can watch Netflix no issues. WHAT DOES SIGNAL STRENGTH HAVE TO DO WITH HBOMAX ACCOUNT ISSUES? I get it - they (Xfinity tech support) are at the end of their rope as to what they can try, but that seems like a total move to get me off the phone.
I can't wait for the tech to come to my house tomorrow, look around and see that everything is working as it should, and have ZERO ABILITY to fix this HBO Max account issue.
I truly hope that I'm totally wrong and that sure enough, a quasi-imperfect signal issue is causing my HBO Max account to show up as expired. But I have serious doubts.
To be fair to Xfinity, they have given me a credit to my account this month, so at least that's something. But, I'd rather have HBO Max working as it should and not have to waste so much time on the phone trying to get his fixed. Other than this for the most part my Xfinity experience has been great.