Contributor
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32 Messages
HBO max not working
I've contacted support multiple times. Nothing they try fixes the issue. Whenever I try to watch a movie on HBO max I get a message that my subscription cannot be verified. If I look at the settings in the app (from my Xfinity TV box) it says my HBO max subscription through Xfinity has expired. I pay for HBO and am able to watch HBO channel and HBO on demand. Just the HBO max account stuff is glitched.
Frogula
Contributor
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32 Messages
3 years ago
Ongoing HBO Max saga. Everything worked just fine until mid-November. I last spoke with Xfinity level 2 tech on Dec 23 and they said a level 3 would look into and get back to me within 48 to 72 hours. Suprise, that did not happen so I called back this morning to see where my HBO Max issue was - see if anyone actually "looked"' into anything.
So after an hour or so being on the phone Xfinity agent hooked me up with an HBO Max technician. They, HBO, reset/deleted my HBO Max account, kicked off all my devices, had me log back in. NO FIX. As soon as I link HBO Max to Xfinity I'm logged in and cannot watch any premium shows. Account subscription status still says "You HBO Max subscription through Xfinity has expired". HBO agent pretty much they said I need to get with Xfinity to figure it out.
So back to Xfinity support I go. The next agent (supposedly a "level 3" did ALL THE SAME TROUBLESHOOTING STEPS the previous 5 or 6 agents have tried (they apparently don't read the previous "what we've tried" notes). The agent then remotes into my X1 TV box (again), and witnesses the "Can't verify subscription" message after logging out and resetting everything. "This should work" they say. NO KIDDING did you not believe me the first 5 times I've called in? The agent then says something to the effect of 'oh I see your cable signal to your house is kinda low. Let me schedule a tech to come to your house to fix that'. WHAT?
I get 800Mbs/sec on my internet, overall great speeds. My X1 box is working overall just fine (except for this HBO max issue). I can watch Netflix no issues. WHAT DOES SIGNAL STRENGTH HAVE TO DO WITH HBOMAX ACCOUNT ISSUES? I get it - they (Xfinity tech support) are at the end of their rope as to what they can try, but that seems like a total move to get me off the phone.
I can't wait for the tech to come to my house tomorrow, look around and see that everything is working as it should, and have ZERO ABILITY to fix this HBO Max account issue.
I truly hope that I'm totally wrong and that sure enough, a quasi-imperfect signal issue is causing my HBO Max account to show up as expired. But I have serious doubts.
To be fair to Xfinity, they have given me a credit to my account this month, so at least that's something. But, I'd rather have HBO Max working as it should and not have to waste so much time on the phone trying to get his fixed. Other than this for the most part my Xfinity experience has been great.
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user_1f20ee
Visitor
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1 Message
3 years ago
I had the same problem. I could not get onto HBO MAX on my TV. I went onto app on mu iPhone - it asked me to choose my cable provider and login to Xfinity. I did and it fixed the problem w/ HBO on my TV and all devices.
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user_74d8b1
Visitor
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1 Message
3 years ago
hi, could you please tell me exactly what app you used on your iphone to fix the problem? All I can see available from the App Store is "HBO Max: Stream TV" which is not free to watch new movies.
Thanks!
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CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello everyone!
If anyone here is still having troubles with HBO Max, I'd love to help!
Can you let me know if you are able to watch HBO normally on your cable boxes or in the Xfinity Stream app or if you are receiving subscription errors watching that content too?
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user_60c9e1
Visitor
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1 Message
3 years ago
Thank you I am experiencing the same thing. I can log onto HBO using Xfinity which is my provider. But I noticed that there are certain HBO Max shows that I don't get like "About Last Night". I google the show and it's on the HBO Max website. I log into it using my id and password and it says "wrong id or password" which is stupid because it's the same id and password I use to get into my Xfinity provider.
I don't understand why I can't see all the HBO Programs when I'm logged in through Xfinity but I see them when I go on the HBO Max website. When I try to log into through HBO Max, it says "wrong ID or Password" or when I log in through my provider. It says "You are signing in through a third party. Please log out and Try Again"...WHAT!!!
Please, we need help. We are paying $14.99 and I want to see all the HBO Max programs on Demand.
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t_stu
Visitor
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5 Messages
3 years ago
I am now experiencing this issue as well. HBOMax worked for me on Friday and then no longer worked for me on Saturday. I'm receiving the "HBO max subscription through Xfinity has expired." I am able to watch HBO through my Xfninity cable box but HBO no longer appears in the "Free to Me" channels. I checked my xfinity account and I do have a HBO subscription that states HBOMax comes free with that paid subscription. It seems like there was some resolution for a few users but this seems to have popped up for me at this time. I've tried all the steps above (logging out/clearing cache, logging back in with my account and email, etc). Any help is greatly appreciated.
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