Visitor
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1 Message
Hate xfinity
Nothing is ever easy. I am trying to activate my new TV box and it is stuck in an endless loop for 3 days of asking me if I want to use voice guidance. All the tips and tricks have been done and still not working. It is impossible to get a hold of someone
XfinityDemitrius
Official Employee
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3.1K Messages
2 hours ago
Hey @user_yjbmb2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity X1 set-top box activation process. A great and helpful support page would be our 'X1 TV Box activation overview' self-support page.
When the set-top box first begins the activation process, it should ask for language and second for Voice Guidance. Using the award-winning Xfinity X1 Voice Remote, are you pointing the remote at the set-top box and able to navigate to select the language and optional Voice Guidance sections?
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