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Regular Contributor


184 Messages

Tue, Dec 29, 2020 10:00 AM

Guide doesn't match actual programming for CBS and NBC

For the past several evenings I've noticed that the program being shown on CBS and NBC is NOT the program listed in the guide.  I've noticed it only on these stations and only after 9 PM.


Last night, 12/28/20, the guide said that NBC was showing a repeat of a Dolly Parton movie.  What was actually on was a drama with a large black cast.  If I pressed Info, it gave the name of the Dolly Parton movie, not what was actually showing.  The program was eligable for Restart.  When I did a Restart, it showed the Dolly Parton movie.  Really weird behavior.


CBS had the same symptoms.  The guide said that it was showing a repeat episode of a trial drama starring Michael Weatherly (system won't let me enter it's name, says it's a bad word!!).  What was actually playing was something else.


Is anyone else seeing this?  Does Comcast have an explanation??



Regular Contributor


325 Messages

5 m ago

Both were on for me properly. Not sure why not for you. Bull was on CBS and recoded fine. (it let me post it). 

Official Employee


326 Messages

5 m ago

Hello, @ThomT, the most common reason why this happens is because we enter information into the guide that is given to us by the network(s) and this is done weeks in advance. If the network changes its lineup sometimes the guide is not updated in time. if this happens again or if you have any other questions please let us know. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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