Contributor
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38 Messages
Guide Changes Page by Itself
For probably the last two weeks when I'm scanning the guide with the remote changing pages on the guide it will suddenly change the page by itself back to the page I started on. This happens on both remotes with both boxes on both TVs. It's frustrating that you're scanning down or up on the guide checking to see what's on and the guide jumps to a different page on it's own. How do you get this to stop? I've reset both TV boxes but it doesn't seem to help. What's nex?
Twoinch
Contributor
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38 Messages
4 months ago
Still hoping for help. Anyone from Comcast out there to help?
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agilitydog
Visitor
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1 Message
4 months ago
I have the same problem using page up/down. Seems totally random when it wants to go back.
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hadasaugh
Regular Visitor
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9 Messages
4 months ago
Don't read the Tier I support rep responses here - they always state to restart your box. And that doesn't work.
I've had this guide jumping problem for several months and nothing resolves it. Resetting the box doesn't work. Since many people seem to have the problem now, it is probably an xfinity software patch that either removed Guide setting options or changed the software coding in the box to a generic 25 second view of the channel guide - and then do the jumpy thing back to the channel guide screen for the current channel being watched on your TV.
It is irritating, especially when scrolling through many channels or trying to read a description for a show, only to have the guide jump back to the screen for your present channel.
And it doesn't have anything to do with Favorites or Guide views. It happens when using the Up-Down option on the remote to view channels. And one commentator said it happens after about 25 seconds. I timed it. It is just about 25 seconds.
The AI on my Google search told me to press the xfinity button on my remote, select Settings and then Preferences and look for Guide settings. There are NO guide settings other than an option to select the different Guide views (All channels, HD, kids, etc).
I suspect there was a more detailed guide settings option at one time, and a software update removed that option. Or there was no guide setting option, and xfinity, through one of their software updates to the cable box, established a time limit for guide view without anyone's knowledge. And now we get this jumpy channel guide nonsense which causes everyone to have to remember how far they scrolled through the channel guide and quickly go to that to continue reviewing additional channel line-ups.
I will be surprised if this is ever fixed because it doesn't have anything to do with shareholder dividends.
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user_yu4kks
1 Message
11 days ago
I've had the same issue for a year.
Xfinity "support" has never offered a solution, and probably never will. Every time I phone them about it all they give me is the standard "reboot your router, restart the cable box" blah blah blah. When I tell them I've done all that and it never works, the outsourced "support" person goes silent... because they have no answer...because Xfinity has no answer. Perhaps the only real answer is to eventually switch to another provider.
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