Visitor
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2 Messages
Game show freezing
One channel freezes (game show ) anyone have a fix, and how to report. Again just one channel
Visitor
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2 Messages
One channel freezes (game show ) anyone have a fix, and how to report. Again just one channel
Lmec
Regular Visitor
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5 Messages
2 years ago
Same here, three different boxes. Just this channel.
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XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Hi there, @user_820dfc Thank you so much for taking the time out of your night to let us know about your Game show channel that is freezing. I understand how frustrating this experience is for you and please be assured you reached the right person to assist you. Have you tried unplugging that box from the electrical outlet for about 1 minute and then plugging it back in again?-Richard
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XfinityMichaelC
Administrator
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4.3K Messages
2 years ago
Hey, @user_820dfc and @Lmec! It looks like we might need to have a look into the account and see if we can get the frequencies these channels operate on adjusted. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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