user_i7fd8a Thank you so much for stopping in for help with your picture freezing on your X1 box. That is never a good time when trying to watch one of your shows. Are you seeing any error messages or codes pop up when this occurs?
Not on Xbox. On normal TV streaming Xfinity. it is Not on demand either.
There is another ad with the exact same effect. That is the ad for Solar Energy.
Interestingly, no other programs or ads, and always the same spot on the ad. Makes me think that it is not my equipment or connection, because this effect it is not random. Very predictable.
Work around: go back to the home page, and go again to Xfinity app. The streaming sometimes shows the same ad twice consecutively. This means one has to do the work around twice. Annoying but livable.
@user_fd3c42 It is odd that it would only be those 2 specific adds. Have you run into the freezing issues on anything else when streaming?
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Xfinity freezes on certain ads, at exact the same spot. This happens every night to the same adv at the same spot on the ad. Ad is Pepco.com / ZoeHelps. The spot is when a guy is defrosting the frig using a hairdryer on the sweep of his hand left to right.
This has been happening to me since Comcast worked on my street. 1 day it freezes then it is fine. now it is freezing again and there is a delay when surfing around. I am watching my shows from the website.
XfinityAmandaB
Official Employee
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2.5K Messages
24 days ago
Is this on live TV or On Demand?
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user_fd3c42
Visitor
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2 Messages
12 days ago
Xfinity freezes on certain ads, at exact the same spot. This happens every night to the same adv at the same spot on the ad.
Ad is Pepco.com / ZoeHelps. The spot is when a guy is defrosting the frig using a hairdryer on the sweep of his hand left to right.
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user_6qu99z
Visitor
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1 Message
2 days ago
This has been happening to me since Comcast worked on my street. 1 day it freezes then it is fine. now it is freezing again and there is a delay when surfing around. I am watching my shows from the website.
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