Hello @user_ce6862 thank you for reaching out to us through our forum. I'm sorry to hear that you are having audio issues. I apologize for the inconvenience this is causing. Is this issue present in all of your cable boxes?
Hello @user_c78c52 I do appreciate you making us aware of the issue you are having. Can you tell me what your audio source is? For example, are you using your TV speakers, sound bar, surround system, etc? Is the issue with all the channels?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCStephanieT
Contributor
•
342 Messages
1 year ago
Hello @user_ce6862 thank you for reaching out to us through our forum. I'm sorry to hear that you are having audio issues. I apologize for the inconvenience this is causing. Is this issue present in all of your cable boxes?
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