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user_377c53
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Thursday, March 24th, 2022 11:49 PM

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Formula One Races won’t record to my DVR

I have my DVR set to record ALL Formula 1 airings (Practice 1, Practice 2, Practice 3, Qualifying, & the Race), but for some reason my DVR will record all of those Except the actual race itself. Is there a way to fix this or does Xfinity have a deal with SkySports/F1/FIA to not let its customers record the race?

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3 years ago

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user_03740c

Visitor

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2 Messages

3 years ago

We are having the same issue. What we observed is that, if we set the practices, races, and quali sessions to record as the entire series, one cancels out the others. If we set to record practice 1 this event only, practice 2, this event only, practice 3, this event only, quali, this event only and race, this event only, they all record successfully. You need to do this for each race.

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user_03740c

Visitor

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2 Messages

3 years ago

The other option is to record the practice sessions and quali as all the events in the series, then record each race individually (just this game).

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XfinityPeterH

Official Employee

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1.9K Messages

3 years ago

Thank you for reaching out and for your question about your DVR service not recording the Race. I would be reaching out if I was having this issue too! We opened a ticket for this issue and looks like it has been resolved. Please let us know if you are still having any recording issues. We are happy to help.  

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user_567ca2

Visitor

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1 Message

@XfinityPeterH​ I’m having the same issue. I couldn’t understand what the fix is. Thx. 

3 years ago

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XfinityJosephA

Official Employee

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1.7K Messages

Hello, @user_567ca2, we need to get your X1 DVR service working so you can enjoy the race at your convenience! There was a known issue that is being reported as resolved. Are you able to reset your DVR and let us know if you are now able to record Formula One Races? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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kgutting

Visitor

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2 Messages

I just have been trying to record formula 1 racing and cannot record the races.  I am trying to record the race that is being shown at 11:00pm tonight on ESPN2.  I can go through all of the steps to set it up but it does not seem to allow it.  

3 years ago

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user_92a7f6

Visitor

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2 Messages

3 years ago

I just had the same issue.  The practice sessions and qualifying record, but not the race.  It is incredibly frustrating to wake up and not find the recording.  This needs to be fixed. 

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user_92a7f6

Visitor

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2 Messages

3 years ago

I just had the same issue where the practice and qualifying sessions were recorded, and the game isn’t recorded.  I’m not able to record it while it is on, when I select all episodes.  It is extremely frustrating to find that your recordings are working.  This needs to be fixed asap.  

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CCTravis

Problem Solver

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546 Messages

Hello, @user_92a7f6

Thank You for taking the time to post on this thread, here on the Community Forum. It looks like a previous visitor posted a work around above in the thread. It looks like they had success using the “this event only” for each event.

I would love to work on this with you. In order to get the specifics, could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

3 years ago

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user_6bbae6

Visitor

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9 Messages

3 years ago

My DVR has cancelled all the previously programmed F 1 Practice & races. I have to go in and select record for each one. As of 7-22-22 this is unresolved!

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CCKorie

Problem Solver

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1.1K Messages

Just to be sure, you are not able to set a recording so its records all programming at once? How long have you had this issue? 

I no longer work for Comcast.

3 years ago

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user_2ac624

Visitor

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5 Messages

3 years ago

I’m having the same issue. It recorded two weeks ago, but now the series recordings are not working. I tried to delete the series recording and reset it, but it is not showing still. I have to record each race individually, @Xfinity Support.

Can you help me out?

(edited)

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user_aa435a

Visitor

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1 Message

3 years ago

I am having the same issue, woke up today to early morning sessions (P1 & P2) not recorded. Looked into my scheduled recordings and NONE were scheduled to record. 

It is extremely frustrating to have to go in every 1-2 weeks and manually setup recordings for each session, especially when it worked as a series before. These events occur at all times of day due to races being held in different time zones around the world, babysitting a DVR nullifies the point of paying for DVR service.

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user_2ac624

Visitor

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5 Messages

@user_aa435a​ 

I agree. The whole point of recording the series is so you don’t have to record each race individually.

3 years ago

XfinityDena

Official Employee

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3.2K Messages

You may need to record each practice and the race as separate series since they may not be listed as the same series though the network. Have you tired to do this? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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BobQ

Contributor

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44 Messages

3 years ago

I'm happy (well, actually not so happy) to see that I am not the only one having this issue. I hope we get a resolution soon. It has been working for me pretty flawlessly for the past two years or so. Something obviously changed recently.  

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Dbl59

Contributor

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18 Messages

3 years ago

There is another thread going on here about this issue.

https://forums.xfinity.com/conversations/x1/forumula-1-and-indycar-ignoring-series-scheduling/62d6b44e26e4b32f2deca9b2

I will post my reply from there over here in hopes it keeps this where someone will see and do something about it!

Same as everyone else on Formula 1. I've been recording the last 4 years with no issues, its always picked up practices, qualifying, and races since I set it up over 4 years ago! As previously stated this weekends race is the first time I've had to individually search for and record each event.  All other recordings are working just fine. And I have always been able to voice search by saying "Formula 1" and that shows only the race itself not practices or qualifying as before.  Grand Prix Sunday still has recordings set into the future. This is incredibly frustrating! What happened? 

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BobQ

Contributor

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44 Messages

@Dbl59​ Thanks for sharing this. Much appreciated!

3 years ago

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user_6bbae6

Visitor

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9 Messages

@Dbl59​ Me too. Same thing exactly. Grand Prix Sunday comes up but nothing else.

3 years ago

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XfinityThomasA

Official Employee

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2.3K Messages

@user_6bbae6 - Oh no! Thank you for your feedback! I understand how tedious it can be to select each one to record? Were you able to schedule to record the desired content? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_6bbae6

Visitor

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9 Messages

@XfinityThomasA​ No. It still won't record all the Formula 1 events in series.

3 years ago

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