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62 Messages

Sun, May 10, 2020 4:00 PM

Favorites and Mini Guide

I want to see if this is anybody else's experience. For xfinity TV x1 box, if you press Guide twice you get a "Select Your Guide View" screen. My default guide view is Favorites which I selected from my initial setup under Xfinity/Settings (gear) and haven't changed. The setting on this Guide/Guide screen is sometimes Favorites sometimes Trending. If I change it from Trending to Favorites I may find it changed back to Trending 5 minutes later.

What is the purpose of this screen? What causes it to revert? I ask because I see my right arrow Mini Guide sometimes includes channels that are not among my Favorites but I'm guessing are "Trending." Why doesn't my Mini Guide limit itself to my Default Guide? Why can't I get Favorites to stick?

After a couple of box refreshes, I talked to customer service and they say that this is a new "feature." If it's true I don't see how this benefits anybody. Anyone have an explanation?

Responses

New Poster

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1 Message

1 y ago

I have the same issue...in the past I have been able to select favorites and get favorites, now I select favorites and get trending every time. Why?
Rustyben

Expert

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24K Messages

1 y ago


@Jmmtfm wrote:
I have the same issue...in the past I have been able to select favorites and get favorites, now I select favorites and get trending every time. Why?

while watching live TV, press guide, and when guide appears, press guide again. press left to get to favorites and press the OK button.

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Regular Visitor

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2 Messages

3 m ago

That makes no sense.  Why have Favorites it you can't see them everytime you push the Guide button?

dcfox

Regular Contributor

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299 Messages

3 m ago


@Rick0620 wrote:

That makes no sense.  Why have Favorites it you can't see them everytime you push the Guide button?


If you set the default setting in the Guide to Favorite  it will only show favorite each time. 

EG

Expert

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86.6K Messages

3 m ago

10 month old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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