1 Message
Favorite channels missing
Happens to me alot, unplug my tv for 39sec and plug back in,favorite comes back. But I don't know how to stop it
1 Message
Happens to me alot, unplug my tv for 39sec and plug back in,favorite comes back. But I don't know how to stop it
XfinityJanelle
Official Employee
•
1.3K Messages
7 months ago
Hi @user_p6q38a Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Have you powered down the cable box and the modem for a complete power cycle?
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