Visitor
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2 Messages
Fast forward resume issue
On some recordings, when I fast forward through a commercial and resume, the sound playback is current but the video plays a high speed recap of the skipped info until it is current. Does this on some programs, not all. How can I fix this. It happens on both my x1 dvrs.
XfinityJosephB
Official Employee
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304 Messages
3 m ago
I am so sorry that you are having an issue with your DVR like that! Just to make sure, you said it is some programs, is it always the same ones or different ones? Also, have you done any sort of reset on the box? The best thing I can suggest is to unplug the box and plug it back in after 30 seconds. If none of those things work, you can also shoot me a DM here as well @user_d5f9b0!
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user_0e8eac
Visitor
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2 Messages
3 m ago
exact same issue here.... it also does the video scramble when you start playing a recorded show
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user_d5f9b0
Visitor
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2 Messages
3 m ago
It started doing this about two weeks ago. It worked fine until then. It does it on Game Show Network recordings for “Idiotest” and on Discovery recordings for “Secrets in the ice” and sometimes on “Gold Rush”. I have reset the Dvr and unplugged it several times and ran “My Account troubleshooting reset” to no avail.
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user_0e8eac
Visitor
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2 Messages
2 m ago
seems like everything magically fixed itself
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