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Visitor

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2 Messages

Wed, Oct 27, 2021 2:27 AM

Fast forward resume issue

On some recordings, when I fast forward through a commercial and resume, the sound playback is current but the video plays a high speed recap of the skipped info until it is current. Does this on some programs, not all. How can I fix this. It happens on both my x1 dvrs. 

Official Employee

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304 Messages

3 m ago

I am so sorry that you are having an issue with your DVR like that! Just to make sure, you said it is some programs, is it always the same ones or different ones? Also, have you done any sort of reset on the box? The best thing I can suggest is to unplug the box and plug it back in after 30 seconds. If none of those things work, you can also shoot me a DM here as well @user_d5f9b0!

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Visitor

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2 Messages

3 m ago

exact same issue here.... it also does the video scramble when you start playing a recorded show

Official Employee

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532 Messages

@user_0e8eac

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

3 m ago

It started doing this about two weeks ago. It worked fine until then. It does it on Game Show Network recordings for “Idiotest” and on Discovery recordings for “Secrets in the ice” and sometimes on “Gold Rush”. I have reset the Dvr and unplugged it several times and ran “My Account troubleshooting reset” to no avail. 

Visitor

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2 Messages

2 m ago

seems like everything magically fixed itself

XfinityEthan

Official Employee

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666 Messages

@user_0e8eac. Glad to hear. Let us know if you have more issues. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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