Failed to download image error

During a regular nightly update of my X1 system one of my cable boxes (PXD01ANI) started alternating flashing red and green and displays the message on my TV that "A software update is in progress - Attempting to acquire current software." After a few seconds (without any update progress) it flips to the "Give us a call." screen and indicates that "we've run into a problem." The download status reads "Failed to download image."

Responses

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user_4442aa

Visitor

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1 Message

2 years ago

Same issue please help

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 years ago

0

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user_015bfe

Visitor

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4 Messages

1 year ago

I know this was posted months ago, but I am having this same issue/

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, thanks for reaching out through Xfinity Forums regarding this issue with your cable box. Have you tried doing any troubleshooting in order to resolve this issue?