Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable!

In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current ads are being inserted. Were these mere replacements for the recorded ads, that would be no big deal. However,

I'm getting less than 10 min. of program and then a block of ads (up to 10 ads). In at least one case, when I carefully monitored the time, I got 10 ads, then 7 min. of program, and then 5 more ads.

What's going on?

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XfinityDilary

Official Employee

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3.5K Messages

2 hours ago

User_8bs01h. I'm sorry to hear that's been your experience. Recordings should be enjoyable to watch, especially when you're catching up on a series before a new season. The frequency of the ads you're describing certainly doesn't sound ideal. To better understand what's happening, can you let us know if this is occurring with all DVR recordings or only with The Ark? Also, are these recordings stored on your X1 DVR, or are you accessing them from On Demand? Any additional details you can provide will help us take a closer look and determine whether this is expected behavior or something that needs further investigation.

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User_8bs01h

Excessive ads on dvr recordings

XfinityDilary

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