Skip to main content
user_l92mm7
1st Topic

Visitor

 • 

1 Message

Sunday, July 20th, 2025

Every Sunday Cable is stuck on Welcome Screen

Every Sunday, like clockwork, I turn on the tv and it is stuck on the welcome screen. I have to unplug the cable, HDMI and power cords, wait for a while, plug them back in and then wait even longer for the cable to start working again. Every single Sunday this happens. I can never speak to an actual person, just the Xfinity bot who just tells me to restart my cable box. For the amount of money I pay monthly for Xfinity cable, this is ridiculous.

Question

 • 

Updated 

8 days ago

22

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.1K Messages

8 days ago

 

user_l92mm7 Thank you for letting us know. This sounds like a system update is taking place but you shouldn't have to keep troubleshooting such as what you do. I would be reaching out too. Our team is here for you. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

0

0

forum icon

New to the Community?

Start Here