Hello @user_1uzdgz, and thank you for reaching out on our Xfinity Community forums.
I can understand how frustrating that would be, especially if you're trying to watch a live event and the channel keeps freezing and repeating.
To help us narrow this down, can you let us know which ESPN channel number you're experiencing the issue on? Also, is this happening on any other channels, or is it only affecting ESPN?
Additionally, what troubleshooting steps have you already tried, such as restarting the TV Box, refreshing your equipment, or checking whether the issue occurs on another TV Box or through the Xfinity Stream app? The more details you can provide, the better we can help identify what's causing the problem.
XfinityCliff
Official Employee
•
552 Messages
10 hours ago
Hello @user_1uzdgz, and thank you for reaching out on our Xfinity Community forums.
I can understand how frustrating that would be, especially if you're trying to watch a live event and the channel keeps freezing and repeating.
To help us narrow this down, can you let us know which ESPN channel number you're experiencing the issue on? Also, is this happening on any other channels, or is it only affecting ESPN?
Additionally, what troubleshooting steps have you already tried, such as restarting the TV Box, refreshing your equipment, or checking whether the issue occurs on another TV Box or through the Xfinity Stream app? The more details you can provide, the better we can help identify what's causing the problem.
0
0