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user_fd6a95

Visitor

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4 Messages

Saturday, March 5th, 2022 8:24 PM

Closed

ESPN+ App cannot authenticate for all networks

Cannot watch any content from SEC+ and ACC Extra streaming services through espn+ on x1 box. I am getting an authentication error that says to contact comcast. Comcast rep was no help and could not resolve. Everything about my subscription and account indicates I should have access to these streaming services, but it is just not happening.

Question

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Updated 

3 years ago

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Tigger5662

New Poster

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4 Messages

3 years ago

I am having this issue with some games and not others. It's sporadic and frustrating. 

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XfinityArmand

Official Employee

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2K Messages

3 years ago

Hello there @user_fd6a95!  Thank s so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can to get this taken care of.  You have reached out to the right team, and we are going to do everything that we can to get you squared away.  Can you tell me if when you log in to the app, are you using your Xfinity log in credentials?   

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user_fd6a95

Visitor

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4 Messages

@XfinityArmand​ when I went into espn+ initially via box, the TV displays a code and  tells me to go to espn.com/activate on internet and then enter code, and, I'm in. So, no, I'm not entering thise in because there does not seem to be an option for that.

3 years ago

0

XfinitySheila

Official Employee

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1K Messages

Thanks, can you try resetting your box by removing the power cord for 10-15 seconds then starting back up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

user_fd6a95

Visitor

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4 Messages

This did NOT work. Message is now 'unable to play video...'

3 years ago

XfinityRoberto

Official Employee

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1.6K Messages

Hi there @user_fd6a95, I am sorry to hear this is still not working. I am happy to troubleshoot this further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e4e90c

Visitor

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1 Message

3 years ago

same issue, I can watch espn+ which has a different login them my Xfinity sign on. No problem watching on my phone or laptop

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XfinitySara

Official Employee

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1.6K Messages

Hey there, @user_e4e90c! Thank you for bringing your shared concerns to the community for assistance. To clarify, how are you attempting to access ESPSN+ (X1 TV Box, Xfinity Stream app, ESPN app, etc.)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5ef384

Visitor

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1 Message

3 years ago

I am having the same issue trying to watch SEC+ on X1 Infinity box. What [Edited: "Language"] is going on !!!!

(edited)

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CCBrandon1

Problem Solver

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770 Messages

Hello. I am sorry to read you are having trouble watching Sec+ can you tell me what happens when you select the channel? 

I no longer work for Comcast.

3 years ago

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wellsdawg

Regular Visitor

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4 Messages

3 years ago

I am having this exact same issue trying to watch any SEC+ content on the ESPN app via the X1 box.  I attempted a full reboot of the device and that did not help.  The exact error message I am getting is "Authentication failed.  ESPN was not able to authenticate your Comcast account.  If you believe this is an error, please reach out to your cable provider."  

This is me reaching out to my cable provider.  Please tell me how to fix this issue.  

4

CCXavier

Official Employee

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695 Messages

Hello @wellsdawg, thank you for taking the time to reach out to us. Are you logging in under the Primary Username?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

wellsdawg

Regular Visitor

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4 Messages

@XfinityXavier​ I talked to a service rep on Friday who rebooted my system and that didn't help.  Then they opened a ticket for the back end team.  I was told that I would hear from them in 3-5 days.

To answer your question, though, yes, I am logging into the ESPN app with my primary username.

3 years ago

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wellsdawg

Regular Visitor

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4 Messages

This appears to be working now.  I tried it again this morning and it didn't work, but then it worked out of the blue.  Not sure if anything was done to fix it.  I didn't do anything different.

3 years ago

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XfinityBillie

Official Employee

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3.1K Messages

I'm happy to hear that the issue was resolved. The ticket you mentioned was likely worked and an issue on the back end was resolved. We do appreciate your time in reaching out to us here on our Xfinity Forums and I hope you have a great day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_693723

Visitor

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1 Message

3 years ago

Same issues going on here!! Never had this problem before about 4 days ago. I am using a Comcast TV box as always. It works fine on iPad and iPhone.

(edited)

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XfinityEricB

Official Employee

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2K Messages

Hello @user_693723! Have you tried clearing the cache and cookies and doing a reset to see if the app will allow you to log in after? If you are unsure how to do this, you can find the information here https://comca.st/37gOywa.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d9fe21

Visitor

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1 Message

3 years ago

Me too!  I hate this app thing.  I wish they would just let use watch the (^(^&(*^&(*&^ game!!!  I hate Comcast!

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XfinityVianney

Official Employee

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2K Messages

Hi, @user_d9fe21. We are aware that we have some X1 customers seeing an error message/code related to "authentication" with ESPN3. I know this has been a headache for everyone. We should be rolling out a fix to get this cleared up, but I don't have a estimated timeframe as of yet. I apologize for any inconvenience this has caused.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0d58fc

Visitor

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1 Message

3 years ago

Having the same issue trying to watch SEC baseball on ESPN+ today. Can watch it fine on my phone. Why not on the TV? Comcast should offer a discount/refund to everyone who is having this issue. 

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user_154252

Visitor

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4 Messages

3 years ago

Has this issue still not been resolved?  I am not able to watch ACC or SEC on the ESPN+ app.  I receive an error stating that I need to upgrade with Xfinity, but these channels are already in my package.  Very frustrating. 

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