Visitor
•
7 Messages
Error XRE-03059 tuning to cable channels on set top box
After spending almost twi weeks getting error APPS-04036 while trying to access HBO Max from my TV set top box, that issue nows seems to be resolved, and a new error is happening.
I’m getting error XRE-03059 when trying to tune to various standard cable channels that were fine and accessible as of yesterday.
I can access and view these channels fine on the streaming app for my tablet. It is just the set top box where the error occurs.
It almost seems like the fix for the HBO Max issue has now introduced this new problem.
I tried restarting the box and that did not fix the problem.
What is needed to get things working properly and allow access to the content I’m entitled to?
XfinityCliff
Official Employee
•
467 Messages
55 minutes ago
Thanks for sharing these details @user_2f2b09 on our Xfinity Community forums!
We'd love to assist with this. Since the new error has come up, can you tell us if you have tried performing a System Refresh on the receiver?
You can do so by pressing the microphone button on the remote and saying "System Refresh" or by navigating through the system menus and selecting it manually. It will take about 10-15 minutes to complete. If you're still seeing the error on the channels you're trying to access after that, or if you've already attempted this, let us know, and we can continue to troubleshoot with you!
0
0