You'll find that we actually have articles posted detailing many of the errors that you may come across as well as common solutions that may resolve the error. In the XRE-03090 - Sorry, we’re having trouble connecting - X1 error message article you will see some common solutions for this issue are: Selecting "Try Again" on screen, Ensure all your TV connections are still tight, if applicable, Unplug the TV Box for one to two minutes, then plug it back in. Have you attempted any of these steps?
Note: If you can't unplug the TV Box, say “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.
XfinityJustinM
Official Employee
•
1.2K Messages
5 hours ago
Hi @user_44s912,
You'll find that we actually have articles posted detailing many of the errors that you may come across as well as common solutions that may resolve the error. In the XRE-03090 - Sorry, we’re having trouble connecting - X1 error message article you will see some common solutions for this issue are: Selecting "Try Again" on screen, Ensure all your TV connections are still tight, if applicable, Unplug the TV Box for one to two minutes, then plug it back in. Have you attempted any of these steps?
Note: If you can't unplug the TV Box, say “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.
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