1 Message

Sunday, January 29th, 2023 3:01 PM

Error screen with ref code

​My tv is showing a blue screen with your account needs some attention with a ref code. I already did some troubleshoot procedures and still shows the screen. I need help :/​




98.2K Messages

2 months ago

The concern is not "Community Center" help related. Thread moved here to the TV help section for assistance. 

Official Employee


855 Messages

2 months ago

Hi there @user_711a6a!  Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum.  We are so happy to hear from you and want to help i n any way that we can.  No worries, you have reached out to the right team, and we are going to get things taken care of for you.  Can you tell me what the reference code you are receiving was?

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