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w1313
Expressive Exchange
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27 Messages

Saturday, July 20th, 2024 1:37 AM

Error recording programs

Recording one program. Attempt to record a second at same time.  Error that does not allow or wants to cancel the one recording. 
of course the screen wants to sell an upgrade. 

what is the deal now?

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2 months ago

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XfinityJanelle

Official Employee

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1.1K Messages

2 months ago

HI @w1313 Thank you for reaching out on the Xfinity Community forums. We are happy to assist you. Do you have a physical DVR or Cloud DVR for your service?

(edited)

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w1313

Contributor

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27 Messages

Cloud dvr. No.change to service for the last few years.  

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2 months ago

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XfinityAdrienne

Official Employee

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743 Messages

Thank you so much for updating us, @w1313! What error do you receive when you attempt to cancel the 2nd recording?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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w1313

Contributor

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27 Messages

Shockingly the error has resolved itself. I am now able to record 2 programs at once. This must have been a server error on Xfinity's side that was causing this issue. 

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2 months ago

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