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user_b05d02
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Monday, October 24th, 2022 8:00 AM

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Error Code: Apps 04036. Paramount Plus Access

It appears that Comcast has had an issue with all its Streaming Services to varying degrees, Paramount Plus being the most predominate. Why have you not fixed this and why do you continue to tell your agents to deny the issue! Time to own up to the problem and fix the issue!

Question

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Updated 

2 years ago

7.7K

29

XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Hello, @user_b05d02! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into when trying to use the Paramount Plus! This usually has to do with a memory issue in the device you are trying to use. Does this issue happen on all your cable boxes or just one? If it's just one, can you please unplug the power from the cable box for about 30 seconds to a minute and then plug it back in and try to launch the app again to see if it loads? If it happens on more than one device, have you been having issues with your internet services (particularly slow connections)?

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user_b05d02

Visitor

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2 Messages

@XfinityMichaelC​ I have tried resetting the box and yes it does happen on more than one box. Yes, I have had problems with the Internet. I have had Comcast service techs out (latest last week) and they have tried different things (including modem replacement), but the Internet remains intermittent and low signal strength. Paramount Plus took 6 attempts before access  last night before it let me in and then was hanging up so much it made it difficult to watch. Comcast basically blames Paramount and when I call Paramount, they blame Comcast. Whoever is to blame, the customer is getting screwed.

2 years ago

XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Thank you for this information, @user_b05d02! When you attempt to access paramount plus right now, are you having the same issue at this time?

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0

trublue96

New Poster

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2 Messages

2 years ago

I have gotten the same error code numerous times during the day - today it has happened six times.  Nothing helps - unplugging, restart, refresh.  No problem with my internet service.   It is becoming ridiculous!

2

CCSelena

Problem Solver

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892 Messages

Hi there @trublue96! I am sorry to hear that you are not able to access your Paramount Plus app. Thank you for letting me know what troubleshooting steps you have taken. I would like to look further into this. Can you please send me a DM so we can help? 

 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_kj102a

Contributor

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159 Messages

2 years ago

This has been a problem with Paramount+ since day one.  I have four boxes and get the same error on all four boxes.  Restarting / resetting the boxes doesn't help and I have no problems with internet, etc.  This is the ONLY app I have issues with.  Netflix, Hulu, Prime, Peacock, etc all run with no issues.  This is a problem with the Paramount+ app.

14

XfinityEricB

Official Employee

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2K Messages

What error do you get when loading the app, and did you subscribe to it separately directly with us, or through Paramount directly? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_kj102a

Contributor

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159 Messages

I have a subscription with Paramount+ directly.  I launched the app and logged in.  However, after logging in, I get this screen for about 30 seconds:

After about 30 seconds, I get a APPS-04036 error and it kicks me out of the app. The main menu for Paramount+ just does not load.
Like I said previously, this happens on all four of my boxes.  I've unplugged, restarted, reset all four of them and the same issue persists.   All other apps I use (Netfilx, Hulu, Prime, Peacock) run with absolutely no problems.

(edited)

2 years ago

CCXavier

Official Employee

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695 Messages

Thank you for the additional information, with Paramount+ you would have to purchase directly through us, (Xfinity) in order for it to work off our Cable boxes. Did you want to purchase through us, so it would work on our Cable boxes? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_kj102a

Contributor

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159 Messages

What on Earth are you talking about?  That makes absolutely zero sense.  Why even let me log into the app with my personal email and password if I have to subscribe through xfinity?  I can get to Paramount+ programs directly through the xfinity episode listings and they play fine.  It's just loading straight into the app that causes issues.

2 years ago

CCXavier

Official Employee

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695 Messages

Ah okay, thanks for the additional information. Let's go through some troubleshooting steps. To get started, would you be so kind as to provide me with your first/last name, the account holder's name (if different), and full service address, please?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

jmirous

New Poster

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4 Messages

2 years ago

Same problem for me too. Other apps work fine like Netflix,Peacock,Hulu, etc.

2

user_3576b8

Visitor

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1 Message

2 years ago

I have this same problem 

1

tbill1

Contributor

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671 Messages

2 years ago

After having the same exact problem as above, I was instructed to do a system refresh and that fixed the problem---for about  3 days.

 I just discovered that I have the  same error code 04036 as before.. I shouldn't have to do a 15 minute refresh every couple of days.

Like others have mentioned, all my other streaming service apps work fine.

(edited)

1

user_91eef1

Visitor

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1 Message

2 years ago

error code: apps 04036 Paramount+ (159 entries to this problem, and still no results). Comcast/Xfinity is glad to accept your money for the limited service they provide. They can provide tech support for the major things, but the underlying problems get shoved under the rug. Why is it that Prime Video, Youtube, and others work perfectly? But the solution given is to restart your system, and still, it doesn't work!! Should we charge Comcast/Xfinity for the frustration of an app we pay money to get, and should be able to work?

3

CCKyla

Problem Solver

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411 Messages

@user_91eef1 I'm sorry to hear you're having issues with this, and it sounds like you're not the only one. This is likely something we need to get some tracking started for, and we can do that by following troubleshooting and then launching a ticket. What kind of box are you using? I'm wondering if it's a specific model of box that's having the issue. 

I no longer work for Comcast.

2 years ago

0

tbill1

Contributor

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671 Messages

2 years ago

I have 5 boxes---3 don't work for Paramount +.  Same description as previously said above-the screen loads about 3/4 of the way and then stops and gives the

error message and then kicks you out to a live channel. The 2 boxes it does work  for me are the small XiD-P.  Unfortunately for me they are hooked to TVs where we don't do our main viewing.

If you google Paramount + error apps 04036, you will see over 100 posts about this going back a year. How is this problem not already being worked on in your

engineering dept?  Like many others have mentioned, all my other Xfinity streaming apps work fine. 

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user_c552ea

Visitor

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1 Message

2 years ago

I’m having the same problem.   It’s getting so frustrating.   I can watch paramount plus on my phone but takes forever to get into the app of Comcast. Please help  I am paying for paramount plus.     Plus I’m paying too much for Comcast.   Should not be having these issues 

2

user_c6fd88

Visitor

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1 Message

2 years ago

I am having the exact same problem. "Error Code: Apps 04036" when I try to watch Paramount Plus. I did a full system reset and that still did not fix it. All other streaming services work fine.

4

CCCrystal1

Problem Solver

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528 Messages

Hello, I hope you are doing well today! I'm so sorry to hear that you are having issues. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

2 years ago

0

massijc

New Poster

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4 Messages

Why do you need a private message? It's obvious many of us are having the same issue. Your plan is to shut up the loudest customers and ignore the rest.

2 years ago

user_26f5a7

Visitor

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1 Message

You just hit that nail on the head! BINGO

2 years ago

user_b512dd

Visitor

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5 Messages

2 years ago

Have done system restart several times, restarted the X1 box, pulled all connections and also to the router, no help. Got on once today, lost connection. So many shows we are wanting to watch on Paramount+ during the holidays. Xfinity has sent our case up to “advanced team” - doubt they will be able to correct the issue either. So frustrating!! 

1

0

user_205df1

Visitor

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2 Messages

2 years ago

Same code every day, all day. It only happens on one box, the other works fine. I've done all restarts, refresh, unplug.... Nothing works. Nothing. Paramount blames Xfinity and Xfinity blames Paramount. Ugh. 

2

CCJess

Problem Solver

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323 Messages

I am sorry to hear you are having trouble with your services we are a team of specialists who can assist with almost all things Xfinity remotely, and we are happy to help with this.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

0

user_b512dd

Visitor

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5 Messages

2 years ago

Our son has same issue, we have FireStick, so giving up and going through it to watch Paramount+!! 

3

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CCSelena

Problem Solver

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892 Messages

Hi all! Are you still having issues launching the Paramount +app on your X1 Box? Can you exit the app, power cycle your box, and relaunch the app to see if this works? 

I no longer work for Comcast.

2 years ago

0

massijc

New Poster

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4 Messages

Please Selena, we have all tried recycling the power on the box many times. That is NOT the solution.

2 years ago

0

user_3caece

Visitor

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1 Message

2 years ago

We have the same problem since day one, it works fine on our other box but not on our main box.  Techs always say to reboot and they have pushed updates and that does not work.. ever so they need to move past that and troubleshoot. Comcast needs to resolve or reimburse customers.  Xfinity please escalate to your engineers and put out a fix. 

3

CCChristopher

Problem Solver

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577 Messages

@user_3caece Hello and good morning, and thank you for reaching out over our Xfinity community Forums. I am so sorry to hear that you are also experiencing these same issues, and I would be more than happy to help in getting to the bottom of this once and for all. I would like to take a closer look at your account to troubleshoot further. To continue, please reply in a DM with your first and last name and service address by following the steps below:

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

0

user_7a774b

Visitor

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1 Message

I’ve tried it all including a new box, still getting error code 04036. 

2 years ago

0

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