Error code: app-04036

@XfinityRay​ restarted the box many times, then it works for a bit, then trouble starts again!

Thanks for doing what you can from home? Just to confirm, have you already performed troubleshooting through the Xfinity My Account app?

@XfinityRay​ I am receiving Error Code: APPS-04036 for Paramount + I have restarted modem / internet and tv box and still not working. The error started 05/23/22. The app works on iPad and iPhone. It is an Xfinity issue

Same problem for me

works using Vizio smart streaming but never with Xfinity now. Same error code.  Just got off phone with Comcast service. She had no idea after being on hold. Said would escalate.  That means we can’t help you too bad. 

Hello and thank you for your patience while you wait for your response. We are aware of this issue and working to resolve it with Paramount + at this time the work around is to use the Paramount Plus Website. Thank you again for your patience. 

@user_feac00, have you already tried

clearing out the cookies and local data on the cable box?  Here’s how to do that:

https://comca.st/34IloVG

Good job, cleared out my login data and didn’t fix the problem.  I think xfinity owes me the subscription cost for an app I can’t watch.

Hello @user_2f47e7. We would be happy to help with your app issues. This post is over 6 months old and will be closed. Can you please start a new post in the customer service tile/boards on the home screen? 

@user_7aec60​  same issue and Smart Tv.  But the issue is with Xfinity. There Philippines tech support is totally worthless

Hello. We appreciate you taking the time to reach out to us today. I know how frustrating it is when you can't watch the content you love. I'd be happy to do more in-depth troubleshoot so we can get Paramount up and running again. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Totally worthless.  No wonder xfinity support is rated the poorest in the USA

Hello, @user_dfdc84, Paramount has a lot of popular shows out right now, so I'm sorry you've been having issues accessing it. I would pretty upset if I couldn't watch something that I pay for and really wanted to see, so I get where you're coming from. We certainly don't want to see you leave, so let's roll up our sleeves and get to work on this. Is this the only app you're having issues on? Also, if you have multiple cable boxes, are they all being impacted or just one? 

What a poor reply. All support is from the Philippines and they are clueless on how to fix this. They always say they are your ambassador to fix your issue, they can’t, do they send you to level 2 and then you have to explore all over, they can’t speak good English and when they can’t fix it, they disconnect you. Hours waiting and trying to fix on phone only to find I’ve wasted all that time. And their mobile support is also from the Philippines which is horrible. 

Hi there, @user_5fd2fd, thank you for taking the time to comment and share your experience with us. I appreciate the in-depth troubleshooting you went through. I understand how frustrating it would be to go through so many steps and receive no resolution. Please rest assured, you have reached the best team for assistance. Please send us a direct message with our full name and service address so we can dig into this a little more with you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

Best team?  LMAO!  No, they are the Worst!

Hi, @user_379d00, I'm sorry you've had to deal with this issue on your Flexbox for so long. I love sports, so I can imagine how this has been for you. I have your back and will stick with you until we get this fixed. Thank you for already trying to troubleshoot this on your end. Since you mentioned you've done some of the first steps, I'd like to take a deeper look and go from there. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Thank you for sharing those details. I would be frustrated too and want to help get this resolved. Are you currently seeing this error code on your screen? 

There is no error code depiction shown in your post (if that is what you meant).  The error code is not permanently displayed on the TV screen and disappears after about 30 seconds exiting to the app screen.  When trying to load Paramount+ today, the error message again appears - disappearing after about 30 seconds and returning to the app screen.

According to Paramount+ to resolve streaming issues on your x1 box would need to do the following: 

1. Unplug the device from the power source, and wait several 15 seconds, then plug it back in. The device automatically turns on when plugged in
2.  Relaunch the Paramount+ app

If you're still having an issue, please restart the modem/router, then relaunch the Paramount+ app

Will you please restart your modem/router and then log into the app again and let me know how that goes. If you get the error again please send our team a direct message with your full name and full address?


To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I unplugged the X1 cable box and tried to launch the Paramount+ app again.  Still got the "app-04036" error message.  Restarted the modem/router.  Same "app-04036" error message.  Will send a "peer-to-peer" message.

Thank you for giving those steps a try and for sending this Peer-to-Peer message. 

Hello, @user_78ccfc, I'm sorry that your night was ruined in the middle of such a great new series. I can imagine your frustration, I would be reacting the same way if I was in your shoes as well. We certainly don't want that experience for anyone, and we don't want you to have lowered expectations, so I'd love a chance to work with you on this error code. You mentioned that you rebooted your cable box and that all of your viewing functions were down. Is this still the case? If so, to make sure we're on the same page, you're not able to watch live tv, DVR'd content, or On Demand content?  

Rebooted; followed suggestion to clear third party information.  That didn't make me any happier since I had to resign on to the majority of my apps.  The last few days it has been so so.  As a rule, Paramount+ has difficulty loading.

@user_78ccfc, yikes, I don't blame you, signing into everything does sound like a pain. So-so is definitely not the goal, and I can stick with you until things are working as they should. Is that error code still present? Have you noticed any issues with any other apps? 

@XfinityMarcos​  More Philippine BS. They can’t fix this. All they do is say the same thing, reboot, reset cookies, resend singles, unplug router, get a new X 1 box…and none of this works. Xfinity has failed its subscribers.  Sad point, Xfinity management doesn’t care!

@user_c7a7bb​  

It seems like this problem has existed for sometime now and neither xfinity nor Paramount wants to take ownership.

That’s cause they don’t give a damn. Their Philippine support is totally inept and only strives to make you feel better while accomplishing nothing