Visitor
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2 Messages
error APPS-04233-Hit the C button
Sports App Issue. Keep getting error APPS-04233-Hit the C button, , click Program under “Watch Now” or find a game, and I get an APPS-04233 error. Happy on all STBs, rebooted modem and boxes, tech support doesn’t know what to do, (ITs NOT the remote). I can tune to the channel manually or use voice remote and programming shows just fine. But it will not work when using “C” Any ideas?
Official Solution
XfinityBrie
Administrator
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667 Messages
3 years ago
@user_bfa033
This happens due to an internal tuning error with the system. The service wrapper failed to force guide to tune to the requested content. The tuning service for Sports App returned the response code. Essentially one signal did not make the jump to the other signal and tell it what to do.
Other conditions that may populate this error include:
1. Parental locks on the content
2. The asset is not entitled meaning it is not available based on the subscriptions
3. A bad request sent to the service wrapper
4. Channel not found in the channel map or Video On Demand catalog
The current troubleshooting steps involve simply trying to access the content again or access the content via the guide as normal. If either of these steps fail, we recommend restarting the equipment.
When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. ( Source: Restart Your X1 Cable Box )
(edited)
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CCKorie
Problem Solver
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1.1K Messages
3 years ago
Hey there, @YvonneJay.
We'd love to help and look more into this for you. Please send us a DM with your name and address. :)
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)
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user_d5a1a8
Visitor
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1 Message
3 years ago
I’m getting the same thing. Is this issue resolved?
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user_be2449
Visitor
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2 Messages
3 years ago
I have the exact same problem. It is only on my wifi boxes and not the ones plugged in directly to a cable connection. It is so annoying!
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user_bfa033
Visitor
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2 Messages
3 years ago
Receive this error after using C button and choosing a channel, help please
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