error APPS-04233-Hit the C button

@XfinityRyanE

Sports App Issue. Keep getting error APPS-04233-Hit the C button, , click Program under “Watch Now” or find a game, and I get an APPS-04233 error. Happy on all STBs, rebooted modem and boxes, tech support doesn’t know what to do, (ITs NOT the remote). I can tune to the channel manually or use voice remote and programming shows just fine. But it will not work when using “C” Any ideas?

This post was created from this reply on different post

Responses

Official Solution

XfinityBrie

Administrator

•

663 Messages

3 years ago

@user_bfa033

This happens due to an internal tuning error with the system. The service wrapper failed to force guide to tune to the requested content. The tuning service for Sports App returned the response code. Essentially one signal did not make the jump to the other signal and tell it what to do.

Other conditions that may populate this error include:

1. Parental locks on the content

2. The asset is not entitled meaning it is not available based on the subscriptions

3. A bad request sent to the service wrapper

4. Channel not found in the channel map or Video On Demand catalog

The current troubleshooting steps involve simply trying to access the content again or access the content via the guide as normal. If either of these steps fail, we recommend restarting the equipment.

When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. ( Source: Restart Your X1 Cable Box )

(edited)

This comment was created from this reply

0

CCKorie

Problem Solver

•

1.1K Messages

3 years ago

Hey there, @YvonneJay.

We'd love to help and look more into this for you. Please send us a DM with your name and address. :)

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

0

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user_d5a1a8

Visitor

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1 Message

3 years ago

I’m getting the same thing. Is this issue resolved?

1

0

XfinityEmilyB

Official Employee

•

1.7K Messages

Welcome to our community forum, @user_d5a1a8! I definitely want to make sure the C button on your remote is working. This sounds like something we may have to create a ticket for.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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user_be2449

Visitor

•

2 Messages

3 years ago

I have the exact same problem. It is only on my wifi boxes and not the ones plugged in directly to a cable connection. It is so annoying!

4

0

XfinityEmilyB

Official Employee

•

1.7K Messages

Welcome to our community forum, @user_be2449! Thank you for bringing this APPS-04233 error to our attention so we can work on this together. What troubleshooting steps have you tried so far? Have you restarted the boxes? You can also use the My Account app to send a refresh signal to the boxes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_f28347

Visitor

•

1 Message

@XfinityEmilyB same issue with my wifi boxes. Please help

3 years ago

0

FctsMtr

New Poster

•

3 Messages

We need a resolution to this very annoying and real issue!

3 years ago

0

XfinityMarcos

Official Employee

•

1.9K Messages

Hi, @user_f28347, thanks for coming to our forum for help with your "C" button issues. You mentioned this is happening on your wi-fi boxes, are all of your boxes wi-fi? Have you already tried to restart your cable boxes, including your main box? The more details you can provide and troubleshooting steps you've already taken, the better, that way we're on the same page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_bfa033

Visitor

•

2 Messages

3 years ago

Receive this error after using C button and choosing a channel, help please

Note: This comment was created from a merged conversation originally titled APPS-04233

3

0

XfinityBrie

Administrator

•

663 Messages

@user_bfa033

This happens due to an internal tuning error with the system. The service wrapper failed to force guide to tune to the requested content. The tuning service for Sports App returned the response code. Essentially one signal did not make the jump to the other signal and tell it what to do.

Other conditions that may populate this error include:

1. Parental locks on the content

2. The asset is not entitled meaning it is not available based on the subscriptions

3. A bad request sent to the service wrapper

4. Channel not found in the channel map or Video On Demand catalog

The current troubleshooting steps involve simply trying to access the content again or access the content via the guide as normal. If either of these steps fail, we recommend restarting the equipment.

When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. ( Source: Restart Your X1 Cable Box )

(edited)

This reply has been converted into a comment

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_be2449

Visitor

•

2 Messages

I’m still having the same issue with all of my Wi-Fi boxes. We need a fix for this asap please.

2 years ago

0

CCKorie

Problem Solver

•

1.1K Messages

Hey there, @user_be2449. Please send us a PM with your name and address, so we can look more into this for you. We may need to submit a ticket.

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

X1

SomaliRose

error APPS-04233-Hit the C button

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