When I use them, A brings up the help screen, B the accessibility options screen, and, for some reason, C brings up the Sports App. D doesn't appear to do anything.
Comcast should have taken a page from (I think it was) AT&T's playbook, and have the C button turn closed captioning on and off.
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For the "B" key, there is a setting where hitting it twice will toggle closed captioning on and off. I think the default toggles Descriptive Audio. I think toggling CC is more helpful and use it sometimes.
The "D" key as noted is for deleting in some situations, but only when there is a tiny note on-screen where the "D" is inside the diamond shape.
Hello @user_172510, thank you for reaching out to us for help with your remote! The A, B, C, and D buttons are Shortcut Keys and are used to help quickly navigate menus or to complete a task. We have a user manual here: XR2 and XR5 Remote Control Buttons and Functions - Xfinity Support, that will explain the functionality of the different remotes and what the buttons do. I will also leave a description here of what these specific buttons do.
Note: Effective July 2017, pressing the B button will no longer display scaled video in the bottom right-hand corner when the full guide is displayed. This is due to low usage.
C: When viewing live TV, use the C button to follow all games on TV with the X1 Sports App. Press the C button to launch and see scores, even while watching TV. See an example of how to access the Sports App.
D: Use the D button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder. Learn how to delete recordings. (For non-X1 TV Boxes, the D button will enable video description instead of deleting an X1 DVR recording.)
ThatDonGuy
Problem Solver
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793 Messages
3 years ago
When I use them, A brings up the help screen, B the accessibility options screen, and, for some reason, C brings up the Sports App. D doesn't appear to do anything.
Comcast should have taken a page from (I think it was) AT&T's playbook, and have the C button turn closed captioning on and off.
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ki1o
Contributor
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112 Messages
3 years ago
@ThatDonGuy @user_172510 The D button erases recordings and previous viewed apps.
(edited)
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Andyr1
Gold Problem Solver
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7.9K Messages
3 years ago
For the "B" key, there is a setting where hitting it twice will toggle closed captioning on and off. I think the default toggles Descriptive Audio. I think toggling CC is more helpful and use it sometimes.
The "D" key as noted is for deleting in some situations, but only when there is a tiny note on-screen where the "D" is inside the diamond shape.
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EG
Expert
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107.1K Messages
3 years ago
Not "Channels And Programming" related....................... Concern moved here to the proper help section.
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XfinityRyanE
Official Employee
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1.1K Messages
3 years ago
Hello @user_172510, thank you for reaching out to us for help with your remote! The A, B, C, and D buttons are Shortcut Keys and are used to help quickly navigate menus or to complete a task. We have a user manual here: XR2 and XR5 Remote Control Buttons and Functions - Xfinity Support, that will explain the functionality of the different remotes and what the buttons do. I will also leave a description here of what these specific buttons do.
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