Visitor
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1 Message
Equipment replacement
I received a notice on my tv that I needed to replace my current equipment and I agreed and it said it would be shipped to me. Received another notice that old equipment must be returned within 30 days of receiving the new equipment. When am I to receive the new equipment it has beeen some time since it said I would get it?
[Edited: All Caps]
XfinityTommy
Official Employee
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3.2K Messages
3 hours ago
Hello user_ffkt0e. Thank you very much for the information on that equipment swap. We would be more than happy to investigate the specifics. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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