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user_c8e591
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4 Messages

Friday, August 19th, 2022 6:38 PM

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Entire screen saver becomes an ad??

All of a sudden the screen saver turned into an ad for some HBO dragon show. It doesn't matter if you switch between the incredibly limited options of what you want on your screen saver (landscape, animals, entertainment)- it's all dragons. We don't care about dragons. We pay a TON of money every month for this mediocre TV service. We don't mind the screen saver usually because it's nice peaceful pictures of beautiful landscapes, and it provides a nice background sometimes. But this dragon thing is absurd, weird, and depressing. Not everybody is a dragon show fan. Why can't we keep our regular pictures, and just insert an occasional dragon ad? Or better yet, you'd think in 2022 there'd be a way for customers to add their own images for their own screen saver as it is with basically every other technical device in existence. What gives Xfinity?

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4 years ago

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user_abede6

Visitor

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1 Message

4 years ago

Totally agree.. I want my screen saver back!! It's so ugly to look at scary dragons... I can't let my grandkids see that!!!

We need a choice to stop it!!!!!  PLEASE!!!

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user_01702b

Visitor

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11 Messages

4 years ago

I am in complete agreement with you. I have mine set at animals, and I was very irritated to see the beautiful, peaceful pictures of animals replaced with disturbing images of fire and dragons. It is annoying and disrespectful of xfinity to subject their customers to such awful images.

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CCJoseph

Problem Solver

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729 Messages

@

As a father myself, I understand entirely! I will make sure to pass this all along for you! If you do have any additional questions, we are free to answer technical or billing questions for you and your family. Let me know if I can help! 

I no longer work for Comcast.

4 years ago

user_01702b

Visitor

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11 Messages

Thank you @XfinityJosephB. I appreciate your response. 

4 years ago

0

XfinityRoberto

Official Employee

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2.3K Messages

Please do not hesitate to reach back out to us for any other concerns. Thank you again for the feedback. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

user_c8e591

Visitor

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4 Messages

@XfinityJosephB​ Thanks for your response. Can you please find out from your superiors why the screen saver isn't going back to normal since it's been several days since the show's premiere? And also if this is going to be a new thing going forward? Simply offering us the ability to upload our own images to our account and have our own custom screen saver would be an easy fix - and something Comcast could market as a personalized customer solution, and could possibly attract new customers. But this as it is is utterly ridiculous. Even if I liked the show, I don't need every single slide from every single category of every screen saver dedicated to pictures of the show. I would still presumably have other interests instead of just exclusively this show. Thank you.

4 years ago

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CCKyla

Problem Solver

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411 Messages

We absolutely appreciate your feedback, and I will be sure to pass it along. 

I no longer work for Comcast.

4 years ago

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p3smom

Visitor

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2 Messages

4 years ago

Personally, I would like to be able to get rid of the screen saver all together.  My TV is on pretty much 24 hours a day.  I don't need the screen saver.  There used to be a way to turn it off, but apparently, Comcast thinks we all want it, and they have done away with the ability to turn it off.  I have seen posts going back over a year about this issue, and obviously, Comcast doesn't care what their customers think or want.  Just corporate greed.  I've always hated Comcast, their customer service has always been terrible, and this just gives me more ammunition to dislike them.  Time to change providers!!

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user_f5df42

Visitor

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1 Message

4 years ago

I really MISS my beautiful landscapes!  Please put them back.  The dragon ads are so dark and dismal.  I thought it was just for a day or so to promote some show.  But they haven't gone away.  Give us back our landscapes, please!!

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CCBrian1

Contributor

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367 Messages

Hello @user_f5df42 , thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. Could you share what you are seeing? 

I no longer work for Comcast.

4 years ago

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