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lmarief2008
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37 Messages

Sunday, September 17th, 2023 9:35 PM

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ElectricNow App (third-party)

I'm trying to use the ElectricNOW App located in the APPS (free movie & tv) section but there is no sound. I can use it elsewhere (app on phone or app through AmazonFireStick) and it works fine. I can also use other apps (PlutoTV, Tubi & Freevee) through Xfinity APPS section and they also work fine so it only seems like a problem with Xfinity and the ElectricNOW app.

Question

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Updated 

2 years ago

 • Edited

38

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XfinityJeniece

Official Employee

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3K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding the issue with the ElectricNow app. We definitely want to make sure you are able to enjoy all of your favorite apps! Have you tried rebooting the box to see if that helps with the issue with the app? 

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lmarief2008

Contributor

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37 Messages

It's not just one tv in the house, it's all three of them.

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Thanks for letting us know. We can definitely take a deeper look into the issue. Please send a direct message with your full name and address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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