DVR

My DVR used to record on my box with sufficient storage now it only records to the cloud with insufficient storage, how can I switch it to recording on the box

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XfinityJorge

Official Employee

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2.5K Messages

4 hours ago

trireb Greetings! Thank you so much for using our Forums to contact our Xfinity Support Team. I understand that you are looking to change the way your recordings are saved and we are here happy to help. What is the model of the DVR that you currently have in your home and you are using?

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trireb

Visitor

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4 Messages

The Model # is PX013ANM Thanks

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3 hours ago

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XfinityJorge

Official Employee

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2.5K Messages

Thank you so much for sharing the modem of the DVR you are using at this time. When you are selecting a program to record, do you get presented with an option on where you want it stored or does it automatically go to the cloud?

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3 hours ago

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trireb

Visitor

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4 Messages

Automatically goes to the cloud

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2 hours ago

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XfinityJorge

Official Employee

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2.5K Messages

Thank you for confirming that. Typically, with the DVR storage it is more like two DVR libraries working together so when you are not home you are looking at your cloud DVR recordings. Are you having issues at this time with running out of space or getting messages when trying to record? If you like our team is here happy to take a look at your account and the space to make sure everything is configured correctly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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trireb

Visitor

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4 Messages

After recording just a few sports, the DVR says its like 95% full. We used to be able to record a lot more when it wasn't going to the cloud.

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1 hour ago

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EG

Expert

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113.9K Messages

4 hours ago

Concern moved here to the TV help section.

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trireb

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XfinityJorge

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