@tonyj1 This was a known issue that has been resolved. Please let us know if you still have issues.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_fk5fm3. I'm sorry to hear you're not able to access the programs you had recorded. I would be more than happy to figure out a solution to this problem you're experiencing. Are you getting an error message/code when accessing the recording folder? Is the folder completely empty or are there some programs still available?
My DVR records then loses the programs within 24 hours. Spent three days on phone, now they keep calling my wife to tell her it’s fixed and it is NOT. Have appointment for tech at your suggestion. Stop trying to cancel it and stop harassing my wife.
tonyj1
Visitor
•
1 Message
2 months ago
Same with me. When I checked the programs in the guide, the listing said they were being recorded. They weren't.
1
0
XfinityRaul
Official Employee
•
1.6K Messages
2 months ago
Hello @user_fk5fm3. I'm sorry to hear you're not able to access the programs you had recorded. I would be more than happy to figure out a solution to this problem you're experiencing. Are you getting an error message/code when accessing the recording folder? Is the folder completely empty or are there some programs still available?
0
0
user_387185
Contributor
•
20 Messages
21 days ago
My DVR records then loses the programs within 24 hours. Spent three days on phone, now they keep calling my wife to tell her it’s fixed and it is NOT. Have appointment for tech at your suggestion. Stop trying to cancel it and stop harassing my wife.
0
0