Hello @user_fk5fm3. I'm sorry to hear you're not able to access the programs you had recorded. I would be more than happy to figure out a solution to this problem you're experiencing. Are you getting an error message/code when accessing the recording folder? Is the folder completely empty or are there some programs still available?
XfinityRaul
Official Employee
•
1.5K Messages
19 hours ago
Hello @user_fk5fm3. I'm sorry to hear you're not able to access the programs you had recorded. I would be more than happy to figure out a solution to this problem you're experiencing. Are you getting an error message/code when accessing the recording folder? Is the folder completely empty or are there some programs still available?
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