U

Saturday, April 6th, 2024 3:25 AM

DVR

The DVR is so unreliable.  Why am I paying so much per month for lousy service?

Gold Problem Solver

 • 

7.8K Messages

2 months ago

You need to give more details about just what is happening.

Official Employee

 • 

1.3K Messages

2 months ago

 

Hello, user_142x92! Thanks for posting on our community forums. I'm sorry to hear you are experiencing issues with your DVR service. We'd like to help troubleshoot your concern. What specific issues are you currently experiencing? 

 

New Poster

 • 

3 Messages

I use DVR playback exclusively. For weeks, I have been unable to view a recording without experiencing a DVR-related problem. Either the recording goes to the end abruptly, or the recording restarts and shows the message " we are experiencing problems with DVR......."; or the screen scrambles during a critical scene, and the distortion is retained when I rewind. I have attempted troubleshooting online and was told my system is working. I also left a message here and got no response. Losing the Braves was terrible enough. Now, I cannot see any programming without interruption. Yet you have no problem charging my monthly payment of almost $300. Having to find another source to see the Braves has shown me how to enjoy TV without Comcast. I will do so if this problem is not fixed immediately.

Official Employee

 • 

910 Messages

Hey @jwhllc, Are you experiencing issues with the main DVR set-top box or Xfinity Stream App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here