Tuesday, September 19th, 2023 12:34 AM


Why is the DVR so slow in response to button press? TiVo has its problems but it was FAR superior in enjoying recorded tv in every way. You press the FF button and it instantly begins.  Why the long delay??? I used to be able to stop it at the perfect intended point in my show. Now with Comcast who know when it will respond. Please make it better!

Official Employee


526 Messages

13 days ago

@user_8f4fa7 Thank you for reaching out on the Xfinity Community Forums. I would like to recommend a reboot of the cable box and as well as attempting to sync the DVR by following these steps :

  1. Click Xfinity button.
  2. Select settings (the gear icon)
  3. Select Device Settings.
  4. Select Sync DVR.
    Please let us know if you are still seeing an issue with the DVR. We are here to help you out. 

Gold Problem Solver


25K Messages

13 days ago

... Why the long delay??? ...

With older legacy cable boxes, when the box received a signal from a remote it acted on that signal directly. I believe digital adapters also work that way. But X1 boxes are different.  When using a remote to control an X1 cable box:

  1. The remote sends a signal to the box
  2. The box uses an internal modem to send that signal to a server at Comcast and ask for instructions
  3. The server at Comcast decides how the box should respond and sends back commands and data
  4. The box receives the commands and data and does as instructed

This design means that X1 is very flexible, but more delicate. If any of the links in this more complicated chain are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens you can try changing the batteries in the remote, rebooting the cable box, and checking the coax (or fiber) line and connections.

If the remote still doesn't work properly, you'll probably need to ask Comcast to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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