U

Visitor

 • 

1 Message

Mon, Oct 4, 2021 9:58 PM

DVR won’t record

DVR won’t record anything on cable. So frustrating. Spent over an hour on the phone with support but couldn’t fix my issue. By googling I see this was an issue 10 months ago. Fix it Comcast! How dare you trying to sell me another plan when you haven’t resolved this issue!!

Official Employee

 • 

339 Messages

2 m ago

@user_0f40ed

Good afternoon!

Thank you for reaching out to allow us to help you with your DVR recording concerns. We design the DVR so you can record live TV and enjoy that service. We definitely want to be sure that is working correctly for you.

 

Can you tell me a bit about what you experience when trying to record, please? Does the box allow you to set up and schedule the recording and it never actually records, or do you get any error messages?

Visitor

 • 

1 Message

2 m ago

I just got a new X1 box today and same here I am not able to record anything. I am in the guide and choose a program to record and nothing happens.

Official Employee

 • 

3.1K Messages

Hello, @user_2a8a65!

We appreciate you reaching out to us here on the Xfinity Forums about your DVR.

If you are still having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I cannot record a channel I am watching. It says “channel subscription required to record channel.”  I seem to have this problem on all channels except cbs, nbc, abc and Fox 

Visitor

 • 

2 Messages

Same here- “channel subscription required…” when I try to record any channel.  Terrible.

Official Employee

 • 

365 Messages

Hi, @Mjr5504. If you are still having this issue, I would love to assist you with getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

153 Messages

Hello @user_151112! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here