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user_a163ed
1st Topic
Originator

Visitor

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1 Message

Wednesday, April 19th, 2023 1:55 AM

Closed

DVR won't record more than 2 shows at a time

My X1 box stopped working so I was sent replacement. Now I can only record 2 shows at a time. Previously I could record 6. I pay for DVR service and I didn't change my plan. Why can I not record more shows at once and how do I get it fixed?

Question

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Updated 

2 years ago

2.3K

3

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CCJosh

New Problem Solver

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452 Messages

2 years ago

My team and I can help get this looked into and see why you're only able to record two shows at a time, @user_a163ed. Could you please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and we can get started. 

 

To send a Direct Message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

 

or  https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_9bec31

Visitor

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8 Messages

2 years ago

@user_a163ed 

Did they fix this problem for you?  I'm so over chatting online or phone with Xfinity help that I'm hoping to find answers amongst users.  I'm having a similar issue where I try to record something and get a "recording conflict" popup.  I have plenty of recording space, but it's forcing me to delete a show in order to record another.  New problem I've never had and I refuse to purchase more space.

Thanks.

1

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CCDevinC

Contributor

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473 Messages

Hey there @user_9bec31 We are sorry you are still having these issues.

 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast. 

2 years ago

0

Carolyn49

Contributor

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32 Messages

2 years ago

I am having this same issue. Shows I've been recording all season suddenly are giving me recording conflicts. It's like I can only record two shows at a time now when I've been recording at least 4 at a time with no issues. I haven't made any changes but just started getting these conflicts.

1

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CCMichelle

Problem Solver

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788 Messages

Thanks for taking the time to reach out to us regarding your recording concerns. If you have a cloud dvr services then you have the ability to record up to 2 programs at one time. This may be what is causing the issue for the error you are running into. If you have 20 hours of DVR storage, you can record up to two programs at one time. Do you know if you are subscribed to a different dvr service package? 

I no longer work for Comcast.

2 years ago

0

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