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user_mncx4f
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Monday, July 13th, 2026 11:12 AM

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DVR storage

"My account profile is experiencing a Cloud DVR storage rate-code mismatch. My new wireless TV box shows 94% storage full even though I only have 6 programs recorded and my 'Recently Deleted' folder has been completely emptied. A local system refresh failed to correct the discrepancy. Please remove and re-provision my account's DVR rate codes, verify my cloud hour allotment tier, and run a background cloud synchronization to force reset my storage counter."

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19 days ago

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XfinityThomasC

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3.6K Messages

26 days ago

Hello, @user_mncx4f have you also power cycled your modem/router and run the latest daily update on your TV box? 

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user_mncx4f

Visitor

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2 Messages

21 days ago

Thank you! I accept the response.

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XfinityAirelle

Official Employee

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3.4K Messages

 

user_mncx4f  Great! We will go ahead and get this thread closed as resolved. In th event you need assistance in the future, please create a new post. We hope youi have a great day and take care. Bye for now! 

 

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19 days ago

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