2 Messages
DVR storage
My DVR went from 80% full to 99% full within one hour last week and it is asking me to pay $10 per month to upgrade my storage. I have called comcast almost daily since February 24 and each rep has told me something different. One rep told me for some reason the % storage is reflecting what is actually on your cloud and not the hard drive of my DVR...which she said should be around 80%. But I can't record any additional programs or it will start deleting programs to make more room. One rep told me to go to the comcast store and swap out one of my non-DVR boxes and get a second DVR to increase storage. I did that yesterday but my storage indicator still says it's full. I've had to delete about 7 programs to stop getting the "upgrade" message. One rep told me this is a systemwide problem with comcast and that something was rolled out and it has effected the storage on all DVR's. I need this problem fixed without me spending more money.
CCAbbie
Problem Solver
•
1.4K Messages
4 years ago
@smartley60 Thank you for taking the time to reach out to us on forums with these concerns.
We recently updated the way we calculate DVR storage for some of our X1 DVR customers – but rest assured that none of your existing DVR recordings were deleted and no DVR storage limits were changed. For impacted customers, the DVR storage meter reading was previously based on physical storage on your DVR device (in which case resolution matters). With the recent update, your DVR storage meter reading is now based on your allotted hours of cloud storage. Depending on the resolution of what you record, you may have more storage available on your DVR device than your storage meter reading indicates.
We apologize for any confusion.
As a reminder, you can always use our save For 1 Year option to protect your recordings. For details on how to do this, please reference the Keep Your Recordings section of this X1 DVR Overview.
Please let me know if I can help answer any additional questions.
0
0
smartley60
2 Messages
4 years ago
The problem is if I try to record any more movies I am told Comcast will start deleting my older programs because the storage indicates full. So I am not able to utilize the full capacity of the local storage on the equipment hard drive. And again if I try to record a new program it keeps asking me to pay another $10 per month to increase my storage. So you are not solving my real issue here. I would purposely keep my recording capacity around 80% so I would not have older programs deleted by comcast and now that it reads FULL I at stuck. I know I am not the only one who is impacted by this.
0
txfeinbergs
Regular Visitor
•
6 Messages
4 years ago
Can you see if something is actually lost from your local DVR if you try and record something additional? Maybe that error message is just a cloud warning? I am in the same boat as you. Suddently they reduced my Cloud DVR from 150 to 20 hours, and the % full went from 40% to 90%. Not exactly the most brilliant move by Comcast.
0
0
user_03103c
Visitor
•
1 Message
4 years ago
This is ridiculous to pay additional $10 for dvr recordings
I'm already paying for dvr. I cannot wait to drop their service.
0
0
Dennisnlaurie
Contributor
•
62 Messages
4 years ago
I am having this exact same problem. My dvr usually hovers between 65-70%. I recorded a bunch of things over the past week and today it was at 81%. When I went to watch a show I recorded I got “do you want to upgrade?” I cancelled out of it and watched my show. Afterward, I realized that 4 of my oldest recordings have been deleted, no idea when it happened but sometime over the last week. The worst part is there are 7 shows listed under deleted recordings, 7 shows I recently watched and deleted, but these shows that somehow got deleted by Comcast/Xfinity are not listed there so I cannot get them back and they are not available On Demand so now I’m missing 4 shows forever. Shows should never be deleted by Comcast/Xfinity, especially if my dvr is not 100% full. In my opinion, the dvr should just not record anything additional rather than delete something if the dvr gets full.
Based on what I’m reading here, it seems 80% means full now? This is unacceptable.
7
0
user_7914da
Visitor
•
1 Message
4 years ago
I HAVE THE SOLUTION! My DVR was at 96% full. It said I had 124 recordings. But, I actually had only 4 recordings showing. And yes, I fixed it! Here's how. Go to Recordings. On the left, you will see "For You" Click on it. In my case, there were my 124 recordings. I deleted them one by one, deleting programs all the way back to February. Apparently, when I deleted a program, instead of it really being deleted, it went to For You. I deleted 120 of the 124 recordings, and was at 3% capacity on the DVR. Right now I'm at 10% capacity with19 recordings. I plan to go and repeat this on a monthly basis until Xfinity fixes the problem or reads this letter. Try it, and let me know how it works for you.
1
0