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Ttomcanin
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3 Messages

Friday, November 4th, 2022 7:15 PM

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DVR Smart Resume stopping too soon

I am so tired of having to watch commercials because the Smart Resume doesn’t work right. I always have to watch at least 2 commercials. Would resetting my DVR from settings help or would that delete my recordings? I really need this fixed. Can anyone help? I have seen a lot of posts about this and no one knows how to fix it. 

Question

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Updated 

2 years ago

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XfinityNicolas

Official Employee

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1.1K Messages

2 years ago

Hey @Ttomcanin, thank you for reaching out to Xfinity Support on our Forums. Smart resume will start a bit sooner than the show so it doesn't go past it. When you are fast forwarding, are you doing it on the Lightning bolt option? If so, does it have less of a lead time when using one of the slower fast forward options? Resetting the box, would only impact your recordings if there was a recording going at the time of doing it.

 

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Ttomcanin

Visitor

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3 Messages

@XfinityNicolas​  

Hello. The smart resume used to work correctly but now it does not. It shows at least 2 commercials before the show actually plays. I can’t forward with the lightning bolt and use Smart Resume. This makes it zoom right through everything and won’t stop until you get to the end. The option in settings is actually to “sync dvr” not reset. Would that possibly help or would it erase my recordings? Thank you. 

(edited)

2 years ago

0

CCMichelle

Problem Solver

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788 Messages

The sync dvr setting is to sync your cloud dvr recordings and restore recordings that may not be showing correctly in the dvr. You can certainly give this a try, I cannot say if this will have an impact on your smart resume functions. Have you attempted to reset the feature itself by turning it off an on within the settings? 

I no longer work for Comcast.

2 years ago

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user_2bffc8

Visitor

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2 Messages

2 years ago

All of the Xfinity inputs are pretty much the same - reboot, new boxes, when did it stop working.....

I liked this one the best  "I did not find anything in our known issues " of course is it a known issue - duh.

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