Visitor
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1 Message
Dvr service not recording scheduled shows
For the past 3-4 months the Dvr service drops constantly. Either it doesn't record or it will show that it recorded and when you try to play it, it just goes to delete because nothing is there. This is not a connection issue it is a problem with your cloud service. There have been a few days in the last 4 months where the cloud service has been out for 5-6 hours. You always tell people to check connections to wall and TV box. I work in IT for a living and this not cable related it has to be the cloud service. What is Xfinity doing to solve this ongoing issue?
CCJess
Problem Solver
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323 Messages
2 years ago
Hello, I am so sorry for the issues you are experiencing with your DVR, this isn't the experience we want for you as a valued member of the Xfinity family. We were having an issue with DVR, however, we are showing that the issue should be resolved. normal troubleshooting should be able to resolve the issues as they are still occurring.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_54ca4f
Visitor
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1 Message
2 years ago
Tried to follow the instructions to send Direct Message and they did not work ☹️ Shows are not recording and. Xfinity assistant goes into an endless loop. Very frustrating.
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